Privacy Policy

Last updated: January 30, 2026

At Restored Counsel (“we,” “us,” or “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect the information you share with us through our websites, online forms, scheduling tools, and counseling-related services.

1. Who We Are

Restored Counsel LLC ("Restored Counsel," "we," "us," or "our") is a Christ-centered biblical counseling ministry and counseling practice serving individuals, couples, and families. Our website address is https://restoredcounsel.com, where we provide information, scheduling access, and resources related to biblical counseling.

2. Information We Collect

We collect information that you voluntarily provide when you interact with us, including when you request counseling, complete intake forms, join a waitlist, subscribe to updates, or contact us.

2.1 Personal and Contact Information

• Name
• Email address
• Phone number
• Mailing address (if provided)

2.2 Counseling-Related Information

When you request counseling or complete an intake form, we may collect information such as:

• Your general concerns and reasons for seeking counseling
• Basic background information about your life, family, and spiritual history
• Scheduling preferences and general availability
• Preferred format for counseling (in-person, phone, or video)

We encourage you not to include highly sensitive medical, legal, or financial information in general web forms. Those matters can be discussed privately during counseling sessions where appropriate.

2.3 Technical and Usage Information

Like most websites, we may automatically collect limited technical information when you visit our site, such as:

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Referring website or link

This information is generally used in aggregate form to understand how our website is being used and to improve it over time.

2.4 Payment Information

If you make payments for counseling services through our online systems, limited payment information will be collected and processed by our third-party payment processor (such as Stripe). This may include billing name, billing address, and basic transaction details.

We do not store full credit or debit card numbers on our website servers. Card information is handled directly by the payment processor in accordance with their security and compliance standards.

3. How We Use Your Information

We use the information we collect for purposes such as:

• Responding to your counseling requests and inquiries
• Scheduling and confirming appointments
• Preparing for counseling sessions and providing ongoing care
• Sending important updates or reminders related to your appointments
• Processing payments and managing billing for counseling services
• Improving our website, communication methods, and overall counseling ministry effectiveness
• Maintaining appropriate records for ministry and business purposes

4. Legal Basis for Processing (If Applicable)

For visitors from jurisdictions that require a legal basis for processing personal data (such as the European Economic Area), our primary legal bases include:

• Consent — when you voluntarily submit information through our website or forms.
• Legitimate interests — to operate, protect, and improve our ministry and counseling services.
• Contractual necessity — when information is needed to schedule and conduct counseling sessions.

5. How We Share or Disclose Information

We do not sell your personal information. We may share limited information in the following circumstances:

• Service providers: We use trusted third‑party tools to help manage scheduling, secure data storage, communication, email delivery, SMS notifications, and payment processing (such as Stripe). These providers receive only the information necessary to perform their services and are required to safeguard it and use it solely for those limited purposes.
• Legal requirements: We may disclose information if required by law, court order, or a good-faith belief that such disclosure is necessary to comply with legal obligations or protect the safety of you or others.
• Consent: We may share information with others if you specifically request or consent to that sharing (for example, when coordinating care with a pastor or another counselor).

6. Counseling Confidentiality

We take confidentiality in counseling very seriously and aim to handle your information with care and discretion. However, there are important limits to confidentiality, including but not limited to situations involving:

• Imminent risk of serious harm to yourself or others
• Suspected abuse or neglect of a minor, elderly person, or vulnerable adult
• Legal obligations, such as a valid court order or subpoena

While Restored Counsel is not a HIPAA-covered entity, we are committed to honoring your privacy with great care and maintaining confidentiality within the limits described above.

7. Data Retention

We retain personal and counseling-related information for as long as reasonably necessary to:

• Provide counseling and follow-up care
• Maintain appropriate ministry and business records
• Comply with legal, tax, or accounting obligations

When information is no longer needed, we take reasonable steps to securely delete or de-identify it.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve your browsing experience, remember preferences, and understand how visitors use the site. You can usually adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some features of the site may not function properly without cookies.

9. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• Requesting access to the information we hold about you
• Requesting corrections or updates to your information
• Requesting that certain information be deleted, subject to legal and counseling obligations
• Withdrawing consent for certain types of communication (for example, email updates or SMS alerts)

To exercise these rights or to ask questions, please contact us using the information below.

10. Security

We use reasonable technical and organizational measures to help protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

For online payments, we rely on third-party payment processors that follow industry-standard security practices and compliance frameworks (such as PCI-DSS). Restored Counsel does not directly store full payment card numbers on its website systems.

11. SMS and Email Communication

If you provide your mobile number or email address, we may use them to send important notifications, including appointment confirmations, reminders, schedule changes, and other counseling-related updates.

We may use trusted third-party services to deliver these SMS or email communications, and those providers are required to protect your information and use it only to send the messages you have requested or agreed to receive.

• Appointment confirmations and reminders
• Updates or changes to your scheduled sessions
• Important information related to your counseling care

Standard messaging and data rates may apply for SMS. You can usually reply STOP to discontinue non-essential text messages.

11.1 SMS Abandoned Cart and Behavioral Messaging

Our website may use cookies or related technologies to remember activity such as pages visited or resources viewed. If Restored Counsel offers online store or cart features now or in the future, these technologies may help track items placed in a cart or detect when a checkout process is incomplete. SMS messaging connected to these features will occur only with explicit user consent.

11.2 SMS Opt-In Data and Consent Protection

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. SMS consent information is used solely for delivering messages for which you have opted in, such as appointment reminders, updates, or other counseling-related notifications.

11.3 Location Tracking and Location-Based Services

If location information is collected through your device or browser (such as approximate IP-based location), it may be used to tailor website content or improve service relevance. Restored Counsel does not use precise location tracking for SMS targeting and does not share location-based data with third parties for marketing purposes. Any location information collected is handled in accordance with this Privacy Policy and applicable law.

12. Children's Privacy

Our website is not primarily intended for children under 13, though we may provide counseling to children and teens with active parental or guardian involvement. If you believe that a child has provided personal information through our website without proper consent, please contact us so we can take appropriate steps.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws.

When significant changes are made, we will update the “Last updated” date at the top of this page and, when appropriate, provide additional notice.

14. How to Contact Us